How are law firms and in-house legal departments collaborating to deliver results?

“I think legal departments now are really focused on how do they narrow the funnel of work as much as possible to their own department, and that is through self-service or bots,” said Brenda Hansen, senior legal operations consultant at UpLevel Ops, an advisory firm for in-house legal departments. Through her lens, Hansen noted that legal departments are increasingly using technology to give their internal clients the best information they can before letting them go off on their own, and also outsourcing to alternative legal service providers.

Colin Miller, managing director at FTI Consulting added that teams are collecting and organizing data differently.

“The question has become ‘what do I do with this new form of data, and how do I transform it, and how do I enrich it in a way that allows me to do the things I used to do to make those legal decisions?’ so it has become more advisory in that regard,” said Miller. The change in data is forcing people to innovate very quickly, Miller added.

Collaboration is critical when it comes to cybersecurity so the team at Fasken have developed a collaborative privacy protection program for their clients.

“The Fasken Edge site helps our clients operationalize their program, and document in a centralized platform their compliance to legal obligations, so that helps them put together the tools that they need to really implement the program itself,” said Bernadette Sarazin, a data strategy advisor in the emerging technologies group at Fasken. “It increases the efficiency with which we collaborate with the client because we both have access to the interactive documents, or results that stem from maturity and risk assessments for example, and all of the other tools that are needed to implement privacy within an organization.”

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